Refund policy

Last updated 7 October 2026

14-day money-back guarantee

If LUT Gallery isn’t right for you, ask for a refund within 14 days of purchase and you get your money back in full. No questions asked, whichever edition you bought. You can try every feature free for 7 days before you buy, but the guarantee applies either way.

How to ask

Email hello@lutgallery.com from the address you bought with, or include your order number from the Creem receipt. We reply within three business days.

How the refund is paid

Purchases are processed by Creem, our merchant of record, so the refund is issued by Creem to the card or payment method you used. Your bank may take a few days to show it.

What happens to your licence

A refunded licence is deactivated on every Mac it was activated on. If you change your mind later, you can buy again at any time.

After 14 days

We don’t refund purchases after 14 days, except where the law requires it, for example if the software is faulty or not as described. Nothing in this policy affects your statutory rights.

See also the Licence Agreement and Privacy notice.